We at Audio Text Solutions Pte. Ltd. are committed to protecting and respecting your privacy.

Audio Text Solutions (we, us, our) operate in accordance with the latest data protection principles laid out by the enforcements of GDPR, including the principles of purpose-limitation, storage-limitation, data accuracy, data security and integrity, and data minimisation.

This policy is laid out to describe the circumstances under which the personal data we collect from you, or provided by you, can or may be processed by us. Please read the following policies carefully to understand how we collect, store and process your personal data. By visiting www.audiotextsolutions.com (the Site) you consent to these policies and the data collected from you.

Information we collect

The following information about you can be collected and scrutinized by us:

Data given by you: We collect personal information given by you when you fill in forms on our Site or when you submit reports, requests, or contact us via text or otherwise. This includes information you provide when you register to use our Site, subscribe to our service, send us messages via our Site and/or when you report a problem with our Site. You may also provide information to satisfy our due diligence and verification-of-identity requirements. The information you give us may include your name, address, email address and phone number, financial and credit card information.

  • Data we collect about you. We may automatically collect the following information whenever you visit our website.
    • Information such as Internet protocol (IP) address, login details, browser version and type, time zone settings, browser plug-in types and their versions, Operating System (OS) and platform;
    • Information about your visit, the URL you have previously visited or going to visit, products you viewed or searched for; your interaction with the page and time spent on it.
  • Data we receive from other sources. We may receive information about you if you use any of our services. We work with third parties (for example, business partners, sub-contractors in IT/ technical support, payment services, advertising networks, analytics providers, search information providers) and may receive information about you from them.
  • Cookies. Our Site uses cookies to remember you from other users of our Site. This helps us to enrich your visiting experience set according to your preference when you browse the Site and allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy www.audiotextsolutions.com/cookies-policy

Our reasons to collect your personal information

We only collect or process any of your personal data under the strict compliance of legal norms. This means that we will regularly appraise the three elements of the ‘legitimate interests’ test:

  • Purpose: The delivery of a secure, swift and effective payment and billing service which benefits our direct customers, contacts, suppliers and business partners
  • Necessity: Only by processing various items of personal data (ID requirements at registration or using your email or phone number to contact or respond to you), can we deliver the payment and billing services.
  • Balancing of rights: We have balanced the privacy rights and interests of the individuals with whom we come into contact. We conclude that (i) the agreement provided by our contractual relationships (and all parties in that contract chain, from suppliers to customers) in addition to (ii) the reasonable expectation of all our contacts that Audio Text Solutions should have recourse to use their personal data prevails.

Our legitimate interest is prudently counterbalanced by the constant right of an individual to make data access, cessation of processing or erasure request to us so that we can stop such processing and render inactive their account and data as soon as possible.

How we use your information

We use the collected information for the following reasons.

  • to exercise our rights and/or carry out our obligations arising from any contracts entered-into between you and us and to provide you with the information, products and services that you request from us;
  • to perform due diligence and credits checks prior to providing or as a condition of our continued supply to you of such services and to satisfy the requirements of any regulator relevant to our services;
  • to send you information about our services and/or to update you on or notify you of changes to our services or business and/or to conduct any marketing of our services;
  • to ensure that our site’s content is engaging and presented effectively to you.
  • for the requirement of troubleshooting, data analysis, testing & research to allow you to participate in interactive features & service whenever you wish to do so
  • to keep our site safe & secure
  • to deliver relevant content, offers, advertisement that may interest you

Data Disclosure

Disclosure for Law Enforcement

If there arises any circumstance where we are obligated to disclose your Personal Data to legal authorities then we will bound do so.

Security of Data

Your data security is extremely important to us and we have taken certain definitive measures to secure it. However, it must be noted that transmission over the internet involves risk and hence absolute security of your data cannot be guaranteed.

Your rights

Under certain circumstances, as per the guidelines, you have the following rights you can exercise according to your will.

  • Right to confirmation – we are happy to comply with any query from your end regarding your data collection, its security, and its purpose.
  • Right to rectification – you can ask us to rectify your data should you find it incorrect.
  • Right of erasure – should you wish to erase the data related to you, we will comply with your request except when there is a legal issue to do so. Under circumstances of legal involvement, we are obliged to keep your data, which will be rendered not usable for the future.
  • Right to restriction of processing – we will restrict processing your data as far as legally possible.
  • Right to object – your request will be entertained should you wish to object about any consent you have already given.
  • You also have the right to lodge a complaint to a supervisory authority about the processing of your personal data.

Security of Data

Your data security is extremely important to us and we have taken certain definitive measures to secure it. However, it must be noted that transmission over the internet involves risk and hence absolute security of your data cannot be guaranteed.

Google Analytics

Google Analytics is a service offered by Google for web analysis which is useful in tracking and reporting website traffic. Google uses the collected data for tracking and monitoring purposes in regard to the usage of our website. Other Google services also share this data. Google uses this data for its own advertising network and for contextualization.

At any given time, feel free to opt-out from the Google Analytics service by simply installing Google Analytics opt-out add-on in your browser.

For more information on Google Analytics, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Changes to Our Privacy Policy

Audio Text Solutions reserves the right to make changes to this Privacy Policy at any given time. It is your responsibility to check it regularly before using the website. Using the website will serve as your consent to acknowledge this privacy policy.