What should you do if you are being charged for a Premium Rate Service?

What should you do if you are being charged for a Premium Rate Service?

Gather the facts:

  • Check your invoice to search out that mobile five-digit premium rate number, short code variety seems thereon. If you have got a pre-paid mobile account, contact your network supplier to induce this info.

  • When you have this info, sort the mobile five-digit, short code into the quantity checker on this web site. This can tell the name and also the client service signaling of the corporate running it. At now, you’ll realize why this short code variety is on your bill. If you are doing not grasp why it would be chargeable for you, it is better to use the main points from the quantity checker to contact the Service supplier or the communicator.

  • If you receive a text message and you do not grasp any agency it’s from, do not delete it. Scan it carefully because it could contain vital info (such as a helpline variety for the corporate UN agency have sent the message). If the message doesn’t assist you to spot the sender, and there’s no recognizable short code, decision your movable company to examine if they will provide you with any info on the sender and whether or not it price you something to receive the message.

  • If there will be any fixed charge for a texting, or to access a link to a WAP website contained during a text, and you do not suppose you in agreement to receive it, contact your utility to induce info on UN agency provides this service. You then ought to contact the premium rate service supplier on to raise the difficulty with them.

  • Look at your phone account, if variety starting with 15XX seems thereon, contact your utility to induce info on our company provides this premium rate service. You then ought to contact the premium rate service supplier at our customer care base on to raise the difficulty with them.

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